Referrals & Intake
Refer a patient or request an assessment
Whether you're a family member or a healthcare professional, start here. Share a few basic details and our intake team follows up right away — no lengthy paperwork.
Patients & Families
Looking for care for a loved one? Tell us what's going on and we'll guide you through the next steps and coverage.
Healthcare Professionals
Hospital discharge planners, physicians, and case managers can refer a patient in minutes. We handle verification and keep you updated.
Start a referral
Speak directly with our intake team — no forms, no waiting. We answer during business hours and return every message the same day.
Call or Text 813-932-9922Email Office@HSTHomeHealth.comFor your privacy, please don't send medical details by email. We'll gather everything we need securely over the phone.
What we'll ask on the call — nothing lengthy
- Who is referring — self / family or professional
- Patient name & phone
- City / county
- Insurance type
- Services needed
- Brief notes & consent
Your information is kept private and secure. We only ask for what's needed to start care.
For Healthcare Professionals
Everything you need to place a patient with us
Discharge planners, physicians, and case managers — here are the operational facts, without the sales pitch.
How to refer
We accept referrals through CarePort and Aidin, or directly by phone or fax. Whichever is fastest for you.
We are live on WellSky CarePort and Aidin.
Intake phone
813-932-9922
Referral fax
813-932-9911
Intake hours
Office 9:00am–5:30pm, Monday–Friday.
On-call 24/7 after hours and weekends — including holidays.
Start of care
Typically 24–48 hours from referral, once we have the documentation and orders. Cases requiring prior authorization may take longer.
Staffing & capacity
We are staffed across the areas we cover and accept referrals we can actually service. If we cannot take a case, we will tell you quickly rather than sit on it.
Payers
Traditional Medicare, Medicaid, commercial HMO/PPO, long-term care insurance, and private pay. We accept all Medicare Advantage plans except Optimum and Freedom.
Coverage
Hillsborough, Polk, Manatee, Hardee and Highlands counties, from offices in Tampa and Lakeland.
Bilingual team
Our clinicians and office staff speak English and Spanish — no interpreter line, no delay.
Clinical programs
- Wound care & complex dressing changes
- IV therapy & infusion
- Medication management & reconciliation
- Diabetes management
- Cardiac & CHF care
- COPD & respiratory care
- Post-surgical recovery
- Stroke rehabilitation
- Dementia & cognitive support
- Fall prevention & home safety
Credentials
Medicare & Medicaid certified · Accredited by The Joint Commission · Florida License #299994236 · Medicare CCN 683181
What happens next
You reach out
Submit the form or call us at 813-932-9922.
We call you back
A real person from our intake team contacts you — usually the same day.
We verify coverage
We confirm insurance and eligibility so there are no surprises.
We schedule the assessment
A clinician visits the home to build the care plan.